Terms and Conditions

Products
Our products are not intended to diagnose, treat, cure or prevent any disease or afflictions. Any reviews on the site are from independent individuals and are not the views of the GB SUPPLEMENTS LTD or its staff.

Payments
Payments can be made by credit or debit card.

Stock
Should the goods ordered be out of stock at any stage or not expected back in stock within seven days you will be notified by email and given the option of a) waiting for more stock to arrive b) other goods of the same value to be sent in replacement or c) a refund. Refunds will be issued in the same format as the payment being made.

Delivery
Once your order has been confirmed, payment completed and the goods are in stock your order will be despatched to you within 24 working hours.

If your orders has been sent to an address outside of the UK by a foreign postal service or customs and excise they are not covered by any refund guarantee unless the goods are returned to us.

In the unlikely event of the incorrect goods being sent we will arrange to either collect them ourselves or will send a pre paid customer returns label.

If the customer has refused delivery (with no mistake on our part) and the item is returned to us, then a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.

Please note a signature is required for all deliveries. In the event that a signature is not attainable the item will be photographed at the delivery address and this will be deemed proof of delivery. By placing your order with us you accept these conditions.

Cancellation
Customers in the EU have the right to cancel their order before it’s been dispatched . All costs incurred in cancelling the order must be covered by he customer.

Prices
Even though we try to ensure our prices are always up to date situations beyond our control may arise where the prices are subject to change.

Returns
Sorry we do not accept returns due to this being a FOOD supplement meaning we can not resell food products.

Money Back Guarantee
We want you to be completely happy with your purchase.

If for whatever reason you are not, please let us know at [email protected] and we will issue a full refund on single packs of our Ultra product range.

Please note – money back guarantee only applies to single pack purchases and only one money back guarantee can be claimed per customer.

Include your order number, order date, name and address, plus the reason you are unhappy in your email.

Privacy
We respect your right to the privacy of your personal information. We will never pass your details on to other third parties. By providing your email address and/or phone number, you are agreeing to receive contact regarding your order plus our promotional material relating to special offers and discounts. If you do not wish to be contacted by us, then please opt out of this contact when creating your account online or contact us via phone, email or post.